At **The Drip Mart**, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, we offer a hassle-free return and refund process to ensure a smooth and easy experience.
**Return Policy**
We accept returns within **7 days** from the date of delivery for most items. To be eligible for a return, the following conditions must be met:
– The item must be unused, in the same condition as received, and in its original packaging.
– Proof of purchase (receipt or order confirmation) must be provided.
– Certain products, such as **personalized items**, **health and beauty products**, **underwear**, **swimwear**, and **gift cards**, are not eligible for return due to hygiene reasons or other restrictions.
**How to Return an Item**
If you wish to return an item, please follow these steps:
1. Contact our customer support team at support@thedripmart.com within 7 days of receiving your order. Provide your order number and details about the item you wish to return.
2. Our customer service team will guide you through the return process and provide a return authorization (RA) number and instructions.
3. Pack the item securely and include all original packaging, tags, and accessories.
4. Ship the item back to us using the return address provided. Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
**Refund Policy**
Once we receive your returned item, it will be inspected, and you will be notified by email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed within **7-10 business days** to your original payment method.
Please note the following:
**Shipping fees** are non-refundable, except in cases where the return is due to our error or a defective product.
If your return is for an exchange or store credit, we will process the request promptly.
International customers are responsible for return shipping costs, as well as any duties or taxes associated with the return.
**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at **support@thedripmart.com**. We will work with you to resolve the issue quickly by either offering a full refund, replacement, or exchange at no extra cost to you.
**Non-Returnable Items**
Certain items are non-returnable and non-refundable due to their nature. These include:
– Personalized products
– Perishable goods (e.g., food, beauty products with expiration dates)
– Items marked as “final sale”
**Exchanges**
If you’d like to exchange an item for a different size, color, or style, please follow our return process and place a new order for the item you’d like to receive. Once we receive your returned item, we will issue a refund for the original purchase.
If you have any further questions or concerns regarding returns and refunds, please don’t hesitate to reach out to us at support@thedripmart.com Our customer service team is here to assist you every step of the way!
Thank you for shopping with **The Drip Mart**—your satisfaction is our priority!
